Refund policy

Customer satisfaction is important to us. While we maintain a limited return policy due to the nature of our products, we are always happy to assist if there is a genuine issue with your order.

At ZEVARRIAS, every piece is carefully inspected before it is packed and shipped. We are committed to delivering carefully curated products and providing a seamless shopping experience.

Returns

Due to the nature of fashion jewellery, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, personal preference, or sizing concerns.

By placing an order, you acknowledge and agree to this Return & Refund Policy.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at connect@zevarrias.com.

To help us resolve your request quickly, please include:

Your order number
Clear photographs of the product
Photographs of the packaging (if applicable)

Once verified, we will determine the most appropriate resolution at our sole discretion, which may include a replacement, store credit, or refund, depending on product availability and the nature of the issue.

Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

Fashion jewellery that has been worn or used
Products returned without prior approval
Sale or discounted items
Gift cards
Personalized or customised products (if applicable)

Exchanges

We currently do not offer exchanges. If you receive a damaged or incorrect product, please contact us within the specified timeframe and we will assist you accordingly.

Refunds

Each claim is reviewed individually after verification. ZEVARRIAS reserves the right to inspect all reported defects and determine whether the issue resulted from manufacturing, shipping, or customer handling. Claims found to involve misuse, accidental damage, normal wear and tear, or intentional damage will not be eligible for a refund or replacement.

Refunds will only be processed in cases where:

The wrong item was delivered.
The item was received damaged or defective and a replacement is not available.
Your order is cancelled by ZEVARRIAS before dispatch.

If a refund is approved, it will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.